{"id":629,"date":"2026-09-13T15:22:59","date_gmt":"2026-09-13T15:22:59","guid":{"rendered":"https:\/\/1688fulfillment.com\/?page_id=629"},"modified":"2026-09-13T15:22:59","modified_gmt":"2026-09-13T15:22:59","slug":"returns-refund-assistance-policy","status":"publish","type":"page","link":"https:\/\/1688fulfillment.com\/es\/returns-refund-assistance-policy","title":{"rendered":"Pol\u00edtica de asistencia en devoluciones y reembolsos"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>\u00daltima actualizaci\u00f3n: 13 de septiembre de 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment ofrece servicios de almac\u00e9n y gesti\u00f3n de pedidos con sede en China para compradores extranjeros que adquieren productos de proveedores chinos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como parte de nuestros servicios, podemos ayudar a los clientes cuando los productos recibidos en nuestro almac\u00e9n presentan defectos visibles, cantidades incorrectas, modelos incorrectos, colores incorrectos, problemas de embalaje u otras discrepancias en el pedido.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La presente Pol\u00edtica de asistencia en devoluciones y reembolsos explica c\u00f3mo funciona nuestro servicio de asistencia en devoluciones, cambios, sustituciones y reembolsos, as\u00ed como las responsabilidades de los clientes, los proveedores y 1688Fulfillment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Nuestra funci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment es un proveedor independiente de servicios de log\u00edstica y almacenamiento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Normalmente no actuamos como vendedor original, fabricante ni operador del mercado de los productos adquiridos por nuestros clientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando se detecta un problema, nuestras funciones pueden incluir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Documentaci\u00f3n del problema<\/li>\n\n\n\n<li>Hacer fotos o grabar v\u00eddeos<\/li>\n\n\n\n<li>Verificaci\u00f3n de las discrepancias visibles<\/li>\n\n\n\n<li>Comunicar informaci\u00f3n al cliente<\/li>\n\n\n\n<li>Colaborar en la comunicaci\u00f3n con los proveedores<\/li>\n\n\n\n<li>Preparaci\u00f3n de mercanc\u00edas para su devoluci\u00f3n nacional<\/li>\n\n\n\n<li>Recepci\u00f3n de productos de sustituci\u00f3n<\/li>\n\n\n\n<li>Comprobaci\u00f3n de los productos de sustituci\u00f3n<\/li>\n\n\n\n<li>Informar al cliente sobre el avance de las tareas en el almac\u00e9n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ofrecemos <strong>asistencia<\/strong> en lo que respecta a devoluciones, cambios, reembolsos y sustituciones.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No tenemos control sobre la decisi\u00f3n del proveedor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Se requiere la aprobaci\u00f3n del proveedor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Las devoluciones, los reembolsos, los cambios, las sustituciones y las indemnizaciones est\u00e1n, por lo general, sujetos a las pol\u00edticas, la aprobaci\u00f3n y la colaboraci\u00f3n del proveedor original.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un proveedor puede aceptar o rechazar una solicitud en funci\u00f3n de factores como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El motivo de la solicitud<\/li>\n\n\n\n<li>Estado del producto<\/li>\n\n\n\n<li>Tiempo transcurrido desde la compra<\/li>\n\n\n\n<li>Normas de la plataforma<\/li>\n\n\n\n<li>Pol\u00edtica de devoluciones de los proveedores<\/li>\n\n\n\n<li>Si el producto se ha utilizado<\/li>\n\n\n\n<li>Si se dispone del embalaje original<\/li>\n\n\n\n<li>Si se han aportado pruebas suficientes<\/li>\n\n\n\n<li>Si los productos se personalizaron<\/li>\n\n\n\n<li>Si el producto se puede devolver<\/li>\n\n\n\n<li>Normas aplicables al mercado<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment no puede garantizar que un proveedor apruebe ninguna solicitud de devoluci\u00f3n, reembolso, cambio, sustituci\u00f3n o indemnizaci\u00f3n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Problemas que pueden ser objeto de ayuda<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En funci\u00f3n de la situaci\u00f3n y del servicio solicitado, podemos ofrecer asistencia en cuestiones como:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Falta de cantidad<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La cantidad recibida parece ser inferior a la esperada seg\u00fan la informaci\u00f3n del pedido facilitada.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Producto incorrecto<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">El producto recibido parece ser diferente del producto solicitado.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Modelo incorrecto<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">El modelo recibido no coincide con la informaci\u00f3n sobre el modelo facilitada por el cliente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Color incorrecto<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">El color visible del producto no coincide con la informaci\u00f3n del pedido que se nos ha facilitado.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Da\u00f1os visibles<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La mercanc\u00eda presenta da\u00f1os visibles evidentes al revisarla en el almac\u00e9n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Da\u00f1os en el embalaje<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">El embalaje del proveedor parece estar da\u00f1ado, aplastado, rasgado, mojado o en cualquier otro estado que lo haga inservible.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Discrepancia en los pedidos<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La mercanc\u00eda recibida no parece coincidir con los datos del pedido del cliente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Art\u00edculos que faltan<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Parece que faltan algunos art\u00edculos que deb\u00edan incluirse en el env\u00edo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Error del proveedor<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">El proveedor reconoce que se enviaron productos incorrectos o que se produjo otro error en la gesti\u00f3n del pedido.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. La inspecci\u00f3n debe solicitarse cuando proceda<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La gesti\u00f3n de devoluciones y reembolsos resulta m\u00e1s sencilla cuando se detecta un problema antes de que la mercanc\u00eda salga de China.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los clientes que deseen que se comprueben sus productos deben solicitar el servicio de inspecci\u00f3n o verificaci\u00f3n correspondiente antes del env\u00edo internacional.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En funci\u00f3n del servicio confirmado, la inspecci\u00f3n puede incluir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comprobaci\u00f3n de cantidades<\/li>\n\n\n\n<li>Comprobaci\u00f3n del estado visual<\/li>\n\n\n\n<li>Verificaci\u00f3n de modelos<\/li>\n\n\n\n<li>Comprobaci\u00f3n del color<\/li>\n\n\n\n<li>Inspecci\u00f3n de envases<\/li>\n\n\n\n<li>Comparaci\u00f3n b\u00e1sica de productos<\/li>\n\n\n\n<li>Verificaci\u00f3n mediante fotograf\u00eda<\/li>\n\n\n\n<li>Verificaci\u00f3n por v\u00eddeo<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si el cliente no solicita una inspecci\u00f3n, es posible que algunos problemas del producto no se detecten antes del env\u00edo internacional.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Limitaciones b\u00e1sicas de la inspecci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nuestra inspecci\u00f3n est\u00e1ndar de almac\u00e9n suele consistir en un servicio b\u00e1sico de revisi\u00f3n visual y recuento de existencias.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salvo que se acuerde lo contrario, no incluye:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pruebas de laboratorio<\/li>\n\n\n\n<li>Certificaci\u00f3n de productos<\/li>\n\n\n\n<li>An\u00e1lisis qu\u00edmico<\/li>\n\n\n\n<li>Pruebas de ingenier\u00eda<\/li>\n\n\n\n<li>Pruebas de rendimiento<\/li>\n\n\n\n<li>Pruebas de seguridad el\u00e9ctrica<\/li>\n\n\n\n<li>Verificaci\u00f3n de la autenticidad<\/li>\n\n\n\n<li>Pruebas de cumplimiento normativo<\/li>\n\n\n\n<li>Pruebas de productos a largo plazo<\/li>\n\n\n\n<li>Inspecci\u00f3n de componentes internos<\/li>\n\n\n\n<li>Ensayos destructivos<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Un producto puede parecer normal durante una inspecci\u00f3n b\u00e1sica en el almac\u00e9n y, aun as\u00ed, presentar defectos ocultos de fabricaci\u00f3n o de funcionamiento.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Notificar un problema<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si nuestro almac\u00e9n detecta un problema visible durante el proceso de inspecci\u00f3n solicitado, es posible que se lo notifiquemos al cliente y le facilitemos las pruebas disponibles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las pruebas pueden incluir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fotos<\/li>\n\n\n\n<li>V\u00eddeos<\/li>\n\n\n\n<li>Informaci\u00f3n sobre la cantidad<\/li>\n\n\n\n<li>Estado del embalaje<\/li>\n\n\n\n<li>Informaci\u00f3n sobre el modelo<\/li>\n\n\n\n<li>Informaci\u00f3n de la etiqueta<\/li>\n\n\n\n<li>Otros detalles visibles<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">El cliente debe revisar las pruebas y dar instrucciones sobre c\u00f3mo proceder.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Se requiere la decisi\u00f3n del cliente<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment no devolver\u00e1 normalmente los productos a un proveedor bas\u00e1ndose \u00fanicamente en nuestra propia decisi\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El cliente debe confirmar si desea:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Qu\u00e9date con la mercanc\u00eda<\/li>\n\n\n\n<li>Solicitar una devoluci\u00f3n<\/li>\n\n\n\n<li>Solicitar un cambio<\/li>\n\n\n\n<li>Solicitar un recambio<\/li>\n\n\n\n<li>Solicitar art\u00edculos que faltan<\/li>\n\n\n\n<li>Solicitar un reembolso<\/li>\n\n\n\n<li>Solicitar una compensaci\u00f3n al proveedor<\/li>\n\n\n\n<li>Continue with international shipping<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should provide clear instructions before return-related warehouse actions are taken.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Return or Exchange Assistance Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A typical return or exchange process may follow these steps:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1 \u2014 Problem Identified<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A possible problem is found during warehouse receiving or the requested inspection.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Paso 2 \u2014 Pruebas aportadas<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Photos, videos or other available information are sent to the customer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Paso 3 \u2014 El cliente revisa el problema<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The customer confirms whether they want to pursue a return, exchange, replacement or another solution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Paso 4 \u2014 Contacto con el proveedor<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The customer, or 1688Fulfillment where agreed, communicates with the supplier regarding the issue.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Paso 5 \u2014 Aprobaci\u00f3n del proveedor<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The supplier confirms whether they accept the requested return, exchange, replacement or refund.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Paso 6 \u2014 Instrucciones para devoluciones<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, the supplier provides the applicable return address, instructions or domestic shipping arrangements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Paso 7 \u2014 Tramitaci\u00f3n de devoluciones en el almac\u00e9n<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Where included in the service, our warehouse prepares the goods for domestic return.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Paso 8 \u2014 Sustituci\u00f3n o resoluci\u00f3n<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The supplier may send a replacement, issue a refund or provide another agreed solution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 9 \u2014 Replacement Receiving<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If replacement goods are sent to our warehouse, they can be received and processed according to the applicable service arrangement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Return Shipping Costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Domestic return shipping costs inside China are not automatically covered by 1688Fulfillment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the situation, return shipping costs may be paid by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El proveedor<\/li>\n\n\n\n<li>El cliente<\/li>\n\n\n\n<li>El mercado<\/li>\n\n\n\n<li>Another party agreed between the customer and supplier<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any warehouse handling, repacking, courier or return-related costs may also apply depending on the service arrangement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should confirm responsibility for return shipping costs before the goods are sent back.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Refunds From Suppliers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where the original supplier agrees to issue a refund, the refund is generally subject to the supplier&#8217;s payment method, platform procedures and processing timeline.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment no garantiza:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The refund amount<\/li>\n\n\n\n<li>The refund currency<\/li>\n\n\n\n<li>The refund processing time<\/li>\n\n\n\n<li>The payment channel used<\/li>\n\n\n\n<li>Platform approval<\/li>\n\n\n\n<li>Supplier payment behavior<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where we assist with supplier communication, our role does not mean that we assume responsibility for the supplier&#8217;s refund obligation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Marketplace Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some purchases may be made through third-party platforms such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1688<\/li>\n\n\n\n<li>Alibaba<\/li>\n\n\n\n<li>Taobao<\/li>\n\n\n\n<li>Tmall<\/li>\n\n\n\n<li>Other Chinese marketplaces<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Refund requests involving these platforms may be subject to marketplace dispute procedures, deadlines and account requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment does not control third-party marketplace decisions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We cannot guarantee that a marketplace will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approve a dispute<\/li>\n\n\n\n<li>Reverse a payment<\/li>\n\n\n\n<li>Force a supplier to refund<\/li>\n\n\n\n<li>Approve a return<\/li>\n\n\n\n<li>Extend a dispute deadline<\/li>\n\n\n\n<li>Compensate the buyer<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers remain responsible for following relevant marketplace procedures where necessary.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Goods Purchased Directly From Suppliers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where goods are purchased directly from a factory, wholesaler or supplier outside a marketplace, returns and refunds depend on the agreement between the customer and supplier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The supplier may apply its own:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return conditions<\/li>\n\n\n\n<li>Refund rules<\/li>\n\n\n\n<li>Exchange rules<\/li>\n\n\n\n<li>Quality standards<\/li>\n\n\n\n<li>Claim deadlines<\/li>\n\n\n\n<li>Requisitos en materia de pruebas<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment may assist with warehouse-side handling but does not replace the supplier&#8217;s contractual obligations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Customized and Made-to-Order Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customized, personalized, branded or made-to-order goods may have restricted or no return rights.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These may include products manufactured according to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dimensiones personalizadas<\/li>\n\n\n\n<li>Colores personalizados<\/li>\n\n\n\n<li>Custom branding<\/li>\n\n\n\n<li>Logotipos de clientes<\/li>\n\n\n\n<li>Embalaje a medida<\/li>\n\n\n\n<li>Custom specifications<\/li>\n\n\n\n<li>Special production requirements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should confirm return and quality terms with the supplier before placing customized orders.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Non-Returnable Goods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some products may be unsuitable or ineligible for return depending on the supplier, product type or applicable regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Algunos ejemplos pueden ser:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Used products<\/li>\n\n\n\n<li>Opened hygiene-sensitive products<\/li>\n\n\n\n<li>Perishable goods<\/li>\n\n\n\n<li>Customized products<\/li>\n\n\n\n<li>Certain food products<\/li>\n\n\n\n<li>Certain cosmetics<\/li>\n\n\n\n<li>Medicines<\/li>\n\n\n\n<li>Dangerous goods<\/li>\n\n\n\n<li>Products with broken seals<\/li>\n\n\n\n<li>Products damaged after receipt<\/li>\n\n\n\n<li>Goods that no longer meet supplier return conditions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Eligibility must be confirmed with the supplier.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Return Deadlines<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Suppliers and marketplaces may apply strict deadlines for returns, refunds or disputes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should respond promptly when we notify them of a possible problem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delays in providing instructions may affect the ability to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Abrir una reclamaci\u00f3n<\/li>\n\n\n\n<li>Return goods<\/li>\n\n\n\n<li>Solicitar un reembolso<\/li>\n\n\n\n<li>Solicitar un recambio<\/li>\n\n\n\n<li>Solicitar una indemnizaci\u00f3n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment is not responsible for a supplier or marketplace deadline missed because the customer did not provide instructions within a reasonable time after notification.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">16. Customer Responsibilities<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for providing accurate and complete information, including where relevant:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Datos del proveedor<\/li>\n\n\n\n<li>Enlaces a productos<\/li>\n\n\n\n<li>Order numbers<\/li>\n\n\n\n<li>Especificaciones del producto<\/li>\n\n\n\n<li>Expected quantities<\/li>\n\n\n\n<li>Models<\/li>\n\n\n\n<li>Colores<\/li>\n\n\n\n<li>Requisitos de inspecci\u00f3n<\/li>\n\n\n\n<li>Supplier contact information<\/li>\n\n\n\n<li>Instrucciones para devoluciones<\/li>\n\n\n\n<li>Marketplace dispute information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should also review photos, videos and warehouse updates promptly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">17. Supplier Responsibilities<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The original supplier remains responsible for matters relating to the goods it sold, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fabricaci\u00f3n de productos<\/li>\n\n\n\n<li>Especificaciones del producto<\/li>\n\n\n\n<li>Descripci\u00f3n del producto<\/li>\n\n\n\n<li>Quantity supplied<\/li>\n\n\n\n<li>Calidad del producto<\/li>\n\n\n\n<li>Product authenticity<\/li>\n\n\n\n<li>Funcionalidad del producto<\/li>\n\n\n\n<li>Supplier warranties<\/li>\n\n\n\n<li>Obligaciones de reembolso de los proveedores<\/li>\n\n\n\n<li>Obligaciones de sustituci\u00f3n de proveedores<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment does not become the seller merely because goods are delivered to our warehouse.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">18. Internationally Shipped Goods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are strongly encouraged to resolve known supplier-related problems before international shipping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once goods leave China, returns may become more difficult and expensive.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Possible additional costs may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transporte internacional de mercanc\u00edas de vuelta<\/li>\n\n\n\n<li>Customs charges<\/li>\n\n\n\n<li>Import duties<\/li>\n\n\n\n<li>Export processing<\/li>\n\n\n\n<li>Domestic delivery<\/li>\n\n\n\n<li>Reembalaje<\/li>\n\n\n\n<li>Warehouse charges<\/li>\n\n\n\n<li>Carrier fees<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Unless otherwise agreed, 1688Fulfillment does not guarantee that goods already delivered internationally can be economically returned to the original supplier.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">19. Problems Discovered After International Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a customer discovers a problem only after receiving the goods internationally, we may review the available information and, where practical, provide reasonable assistance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, the available options may be more limited than if the issue had been identified while the goods were still at our China warehouse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Supplier return eligibility may also be affected by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Time elapsed<\/li>\n\n\n\n<li>Env\u00edos internacionales<\/li>\n\n\n\n<li>Product use<\/li>\n\n\n\n<li>Estado del embalaje<\/li>\n\n\n\n<li>Marketplace deadlines<\/li>\n\n\n\n<li>Supplier return rules<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers who require additional assurance should request suitable inspection services before international dispatch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">20. Damage During International Transportation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Damage caused during international transportation is different from a supplier product issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Transport-related claims may depend on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00e9todo de env\u00edo<\/li>\n\n\n\n<li>Carrier terms<\/li>\n\n\n\n<li>Embalaje<\/li>\n\n\n\n<li>Insurance<\/li>\n\n\n\n<li>Shipment condition<\/li>\n\n\n\n<li>Pruebas<\/li>\n\n\n\n<li>Confirmaci\u00f3n de entrega<\/li>\n\n\n\n<li>Claim deadlines<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Transport claims are handled according to the applicable shipping arrangement, carrier conditions and any insurance coverage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They are not automatically treated as supplier returns or refund claims under this policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">21. Evidence Requirements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Successful supplier claims often depend on available evidence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should keep relevant:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order records<\/li>\n\n\n\n<li>Supplier conversations<\/li>\n\n\n\n<li>Especificaciones del producto<\/li>\n\n\n\n<li>Screenshots<\/li>\n\n\n\n<li>Purchase records<\/li>\n\n\n\n<li>Payment records<\/li>\n\n\n\n<li>Marketplace records<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our warehouse may provide supporting photos, videos or receiving information where available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, we cannot guarantee that the supplier or marketplace will consider the evidence sufficient.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">22. Supplier Communication<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where agreed, our team may assist with communication related to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product problems<\/li>\n\n\n\n<li>Quantity shortages<\/li>\n\n\n\n<li>Devoluciones<\/li>\n\n\n\n<li>Exchanges<\/li>\n\n\n\n<li>Replacements<\/li>\n\n\n\n<li>Missing items<\/li>\n\n\n\n<li>Refund requests<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This assistance does not make 1688Fulfillment legally responsible for the supplier&#8217;s decision or performance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">23. Additional Handling Charges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Return or exchange assistance may involve additional work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the order and service arrangement, additional charges may apply for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product handling<\/li>\n\n\n\n<li>Reembalaje<\/li>\n\n\n\n<li>Return preparation<\/li>\n\n\n\n<li>Domestic courier service<\/li>\n\n\n\n<li>Inspecci\u00f3n adicional<\/li>\n\n\n\n<li>Inspecci\u00f3n de sustituci\u00f3n<\/li>\n\n\n\n<li>Additional photos or videos<\/li>\n\n\n\n<li>Almacenamiento<\/li>\n\n\n\n<li>Tramitaci\u00f3n de devoluciones complejas<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any applicable charges should be confirmed according to the relevant service arrangement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">24. Storage During a Return or Exchange<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Goods may need to remain at our warehouse while the customer and supplier resolve a dispute or arrange a replacement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Storage remains subject to the applicable <strong>Condiciones del almac\u00e9n y pol\u00edtica de almacenamiento<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should not assume that goods can remain in storage indefinitely without additional arrangements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">25. Unclaimed or Unresolved Goods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where a return, exchange or supplier dispute remains unresolved for an extended period, the customer remains responsible for providing instructions regarding the goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Such instructions may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Continue storage<\/li>\n\n\n\n<li>Ship the goods<\/li>\n\n\n\n<li>Return the goods<\/li>\n\n\n\n<li>Dispose of the goods where legally permitted<\/li>\n\n\n\n<li>Take another agreed action<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any action involving disposal or abandonment will be subject to applicable warehouse terms and legal requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">26. No Guarantee of Refund or Compensation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use of our return and refund assistance service does not guarantee a successful outcome.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment does not guarantee that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A supplier will accept a return<\/li>\n\n\n\n<li>A supplier will provide an exchange<\/li>\n\n\n\n<li>A supplier will send replacement goods<\/li>\n\n\n\n<li>A supplier will refund the full amount<\/li>\n\n\n\n<li>A supplier will provide compensation<\/li>\n\n\n\n<li>A marketplace will decide in the customer&#8217;s favor<\/li>\n\n\n\n<li>A dispute will be successful<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our service is designed to help customers manage the process while the goods are still in China.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">27. Limitation of Our Role<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our responsibility is limited to the fulfillment and warehouse services we have agreed to provide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are not responsible for losses caused solely by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Supplier refusal<\/li>\n\n\n\n<li>Supplier insolvency<\/li>\n\n\n\n<li>Supplier fraud<\/li>\n\n\n\n<li>Marketplace decisions<\/li>\n\n\n\n<li>Product manufacturing defects not detectable through the agreed inspection<\/li>\n\n\n\n<li>Hidden defects<\/li>\n\n\n\n<li>Incorrect product information supplied by the customer<\/li>\n\n\n\n<li>Missed marketplace deadlines outside our control<\/li>\n\n\n\n<li>Customer delay in providing instructions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy excludes responsibility that cannot lawfully be excluded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">28. Independent Service Provider<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment es un proveedor independiente de servicios de log\u00edstica con sede en China.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are not affiliated with, owned by, operated by, endorsed by or sponsored by 1688.com, Alibaba Group, Alibaba.com, Taobao, Tmall or their affiliated businesses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any return or refund procedures involving those platforms remain subject to their respective policies and decisions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">29. Related Policies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This policy should be read together with our:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Condiciones de uso<\/li>\n\n\n\n<li>Pol\u00edtica de privacidad<\/li>\n\n\n\n<li>Condiciones del servicio<\/li>\n\n\n\n<li>Condiciones del almac\u00e9n y pol\u00edtica de almacenamiento<\/li>\n\n\n\n<li>Pol\u00edtica sobre art\u00edculos prohibidos y restringidos<\/li>\n\n\n\n<li>Condiciones de env\u00edo<\/li>\n\n\n\n<li>Condiciones de env\u00edo DDP<\/li>\n\n\n\n<li>Declaraci\u00f3n de servicio independiente<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where a confirmed quotation, written agreement or specific service arrangement contains additional terms applicable to a particular order, those specific terms will also apply.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Cont\u00e1ctanos<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">If you need assistance with a product problem, supplier return, exchange, replacement or refund request, please contact our team as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1688 Fulfillment<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WhatsApp principal:<\/strong><br>+44 7732 448253<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Copia de seguridad de WhatsApp:<\/strong><br>+44 7592 394038<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Copia de seguridad de WhatsApp:<\/strong><br>+44 7591 010529<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Correo electr\u00f3nico:<\/strong><br><a href=\"mailto:crownwatchhub@gmail.com\">crownwatchhub@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>P\u00e1gina web:<\/strong><br>1688fulfillment.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: September 13, 2026 1688Fulfillment provides China-based warehouse and fulfillment support for overseas buyers purchasing products from Chinese suppliers. As part of our services, we may assist customers when products received at our warehouse have visible problems, incorrect quantities, incorrect models, incorrect colors, packaging issues or other order discrepancies. This Returns &amp; Refund Assistance [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-629","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/1688fulfillment.com\/es\/wp-json\/wp\/v2\/pages\/629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/1688fulfillment.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/1688fulfillment.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/1688fulfillment.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/1688fulfillment.com\/es\/wp-json\/wp\/v2\/comments?post=629"}],"version-history":[{"count":2,"href":"https:\/\/1688fulfillment.com\/es\/wp-json\/wp\/v2\/pages\/629\/revisions"}],"predecessor-version":[{"id":646,"href":"https:\/\/1688fulfillment.com\/es\/wp-json\/wp\/v2\/pages\/629\/revisions\/646"}],"wp:attachment":[{"href":"https:\/\/1688fulfillment.com\/es\/wp-json\/wp\/v2\/media?parent=629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}