{"id":613,"date":"2026-09-13T16:05:42","date_gmt":"2026-09-13T16:05:42","guid":{"rendered":"https:\/\/1688fulfillment.com\/?page_id=613"},"modified":"2026-09-13T16:05:42","modified_gmt":"2026-09-13T16:05:42","slug":"returns-exchanges-assistance","status":"publish","type":"page","link":"https:\/\/1688fulfillment.com\/fr\/returns-exchanges-assistance","title":{"rendered":"Assistance aux retours et \u00e9changes"},"content":{"rendered":"<p class=\"wp-block-paragraph\">If a product problem is discovered while your goods are still in China, it is often easier to solve the issue before international shipping begins.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment can help document product problems, provide photos or videos, assist with supplier communication, prepare approved returns, receive replacement goods and verify them again before your final shipment leaves China.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solve China-side problems before they become international problems.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Handle Product Problems Before International Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Buying from overseas suppliers always carries some risk.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A supplier may send:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The wrong model<\/li>\n\n\n\n<li>The wrong color<\/li>\n\n\n\n<li>The wrong quantity<\/li>\n\n\n\n<li>Damaged products<\/li>\n\n\n\n<li>Incomplete orders<\/li>\n\n\n\n<li>Incorrect items<\/li>\n\n\n\n<li>Poor packaging<\/li>\n\n\n\n<li>Products that do not match the order information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If these problems are discovered only after the goods arrive in your country, solving them can become expensive and complicated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">International return shipping, customs procedures and long-distance communication can all increase the cost of resolving a supplier problem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is why we encourage customers to identify and handle issues while the goods are still in China.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Our Returns &amp; Exchanges Assistance Includes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the situation and your confirmed service arrangement, we may assist with the following.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Problem Documentation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If a visible issue is identified, our warehouse team can document the problem using available photos, videos and order information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Photo &amp; Video Evidence<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We can provide visual evidence to help you understand the issue and communicate with the supplier.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Supplier Communication Assistance<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Where agreed, we can assist with basic communication relating to the identified warehouse-side problem.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Return Preparation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the supplier approves the return, we can help prepare the goods for domestic return inside China.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Exchange Assistance<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the supplier agrees to exchange the products, we can assist with returning the original goods and receiving the replacement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Replacement Receiving<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Replacement goods can be delivered back to our China warehouse.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Replacement Verification<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Where requested, the replacement goods can be checked again before they are included in your final shipment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Continued Fulfillment<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once the issue is resolved, the goods can continue through storage, consolidation, repacking and international shipping.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problems We Can Help Identify<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Returns and exchanges are usually easier when the issue can be clearly documented.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our warehouse-side verification may help identify issues such as the following.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quantity Shortage<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The number of items received appears to be lower than expected.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Wrong Product<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The received product appears different from the product ordered.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Wrong Model<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The product model does not match the information provided.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Wrong Color<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The visible color does not match the order information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Visible Damage<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The product has obvious visible damage such as cracks, dents, scratches or breakage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Packaging Damage<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The supplier package arrives crushed, torn, wet, opened or otherwise visibly damaged.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Missing Components<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A product appears to be missing visible accessories or components expected according to the information provided.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Order Mismatch<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The received goods do not appear to match the basic order details available to our team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00e9rifiez d'abord. Exp\u00e9diez ensuite.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">One of the best ways to reduce unnecessary international return problems is to inspect the goods before they leave China.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on your requirements, we can help check:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quantit\u00e9<\/li>\n\n\n\n<li>Aspect du produit<\/li>\n\n\n\n<li>Mod\u00e8le<\/li>\n\n\n\n<li>Couleur<\/li>\n\n\n\n<li>\u00c9tiquettes<\/li>\n\n\n\n<li>\u00c9tat de l'emballage<\/li>\n\n\n\n<li>Dommages visibles<\/li>\n\n\n\n<li>Basic order information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If a problem is found, you can decide what to do before paying for international shipping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>V\u00e9rifiez d'abord. Exp\u00e9diez ensuite.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">See the Problem Remotely<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You do not need to be physically present in China to understand what happened.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable, we can provide photos or videos showing the problem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cela peut notamment inclure :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Damaged products<\/li>\n\n\n\n<li>Wrong colors<\/li>\n\n\n\n<li>Wrong models<\/li>\n\n\n\n<li>Missing quantities<\/li>\n\n\n\n<li>Packaging problems<\/li>\n\n\n\n<li>Product labels<\/li>\n\n\n\n<li>Supplier cartons<\/li>\n\n\n\n<li>Replacement goods<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This gives you visual information before deciding whether to keep, return or exchange the goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>See what we see before you make the next decision.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How the Return or Exchange Process Works<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A typical return or exchange process may follow these steps.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1 \u2014 Problem Found<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A possible issue is identified during warehouse receiving or the requested inspection.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2 \u2014 Evidence Provided<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our team provides available photos, videos or other relevant warehouse information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3 \u2014 Customer Reviews the Issue<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You review the evidence and decide how you would like to proceed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4 \u2014 Supplier Contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The supplier is contacted regarding the issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the arrangement, this may be handled by you directly or with assistance from our team.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 5 \u2014 Supplier Approval<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The supplier confirms whether they accept:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return<\/li>\n\n\n\n<li>\u00c9change<\/li>\n\n\n\n<li>Replacement<\/li>\n\n\n\n<li>Missing-item shipment<\/li>\n\n\n\n<li>Refund<\/li>\n\n\n\n<li>Another solution<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Step 6 \u2014 Return Instructions<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the return or exchange is approved, the supplier provides the applicable return details.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 7 \u2014 Warehouse Return Processing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our warehouse prepares the goods for domestic return where this service has been confirmed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 8 \u2014 Replacement or Resolution<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The supplier may send replacement goods, provide missing items or resolve the issue in another agreed way.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 9 \u2014 Replacement Arrives<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The replacement products can be received at our warehouse.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 10 \u2014 Verify Again<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Where requested, the replacement goods can be checked before international shipping continues.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Typical Workflow<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The overall process can be summarized as:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Probl\u00e8me d\u00e9tect\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Photos \/ Videos<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Customer Confirmation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Supplier Contact<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Return or Exchange Approval<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Goods Returned<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Le produit de remplacement est arriv\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>V\u00e9rifier \u00e0 nouveau<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2193<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Continue Fulfillment<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Supplier Approval Is Required<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment provides <strong>return and exchange assistance<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not control the original supplier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any return, exchange, refund, replacement or compensation remains subject to the supplier&#8217;s:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Policies<\/li>\n\n\n\n<li>Approval<\/li>\n\n\n\n<li>Cooperation<\/li>\n\n\n\n<li>Marketplace rules<\/li>\n\n\n\n<li>Return deadlines<\/li>\n\n\n\n<li>Evidence requirements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We cannot guarantee that a supplier will approve a return or exchange.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Our role is to help you manage the process while the goods are still in China.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">We Are Not the Original Seller<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment generally acts as an independent warehouse, fulfillment and logistics service provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are not normally the manufacturer or original seller of the products purchased by the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The original supplier remains responsible for matters such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product manufacturing<\/li>\n\n\n\n<li>Description du produit<\/li>\n\n\n\n<li>Caract\u00e9ristiques techniques du produit<\/li>\n\n\n\n<li>Product quantity<\/li>\n\n\n\n<li>Qualit\u00e9 des produits<\/li>\n\n\n\n<li>Product functionality<\/li>\n\n\n\n<li>Supplier warranty<\/li>\n\n\n\n<li>Supplier refund obligations<\/li>\n\n\n\n<li>Supplier replacement obligations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Receiving the goods at our warehouse does not make 1688Fulfillment the seller of those goods.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns From 1688 Sellers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you purchased goods from a 1688 seller, the return process may depend on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Supplier policy<\/li>\n\n\n\n<li>Order status<\/li>\n\n\n\n<li>Marketplace rules<\/li>\n\n\n\n<li>Return deadlines<\/li>\n\n\n\n<li>Evidence<\/li>\n\n\n\n<li>Product condition<\/li>\n\n\n\n<li>Whether the supplier accepts the claim<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where possible, handling the issue while the goods are still in China can make the process easier than returning them internationally.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns From Alibaba Suppliers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Goods purchased from Alibaba suppliers may be subject to the supplier&#8217;s own terms and applicable platform procedures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a supplier issue is discovered at our warehouse, we can help document the visible problem and assist with warehouse-side processing where appropriate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The final decision remains with the supplier and any applicable platform procedure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns to Chinese Factories<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When goods are purchased directly from a factory or manufacturer, returns and exchanges depend on the commercial agreement between the buyer and factory.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cela rev\u00eat une importance particuli\u00e8re pour :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom-made products<\/li>\n\n\n\n<li>Produits sous marque de distributeur<\/li>\n\n\n\n<li>Custom packaging<\/li>\n\n\n\n<li>Special specifications<\/li>\n\n\n\n<li>Bulk production orders<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should confirm quality standards and return terms with the factory before production whenever possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customized Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customized goods can be more difficult to return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples include products with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer logos<\/li>\n\n\n\n<li>Custom colors<\/li>\n\n\n\n<li>Custom dimensions<\/li>\n\n\n\n<li>Custom packaging<\/li>\n\n\n\n<li>Special production<\/li>\n\n\n\n<li>Custom labels<\/li>\n\n\n\n<li>Private branding<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A supplier may refuse returns for customized goods unless there is an agreed manufacturing defect or order error.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We therefore recommend confirming specifications carefully before production.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Domestic Return Shipping in China<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a supplier approves a return, the goods may need to be shipped domestically from our warehouse back to the supplier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Domestic return shipping costs may be paid by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le fournisseur<\/li>\n\n\n\n<li>The customer<\/li>\n\n\n\n<li>The marketplace<\/li>\n\n\n\n<li>Another agreed party<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This depends on the supplier&#8217;s policy and the reason for the return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Domestic return shipping is not automatically included in every fulfillment service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Additional Warehouse Charges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some return or exchange cases may require additional work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the service arrangement, charges may apply for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return handling<\/li>\n\n\n\n<li>Reconditionnement<\/li>\n\n\n\n<li>Domestic return shipping<\/li>\n\n\n\n<li>Additional inspection<\/li>\n\n\n\n<li>Replacement inspection<\/li>\n\n\n\n<li>Extra photos or videos<\/li>\n\n\n\n<li>Additional storage<\/li>\n\n\n\n<li>Special packaging<\/li>\n\n\n\n<li>Complex return processing<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable, additional charges will be confirmed according to the situation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Replacement Goods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the supplier sends replacement goods, they can be delivered back to our China warehouse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on your service arrangement, we can then:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Receive the replacement<\/li>\n\n\n\n<li>Identify the parcel<\/li>\n\n\n\n<li>Check the quantity<\/li>\n\n\n\n<li>Check the visible appearance<\/li>\n\n\n\n<li>Verify model or color<\/li>\n\n\n\n<li>Provide photos<\/li>\n\n\n\n<li>Provide videos<\/li>\n\n\n\n<li>Store the goods<\/li>\n\n\n\n<li>Add the replacement to the final consolidated shipment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This allows the international shipment to continue after the supplier issue has been resolved.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns While Waiting for Other Suppliers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">One advantage of using a China fulfillment warehouse is that other goods do not necessarily need to stop moving through the fulfillment process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Par exemple :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Supplier A goods arrive correctly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Supplier B sends the wrong model.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Supplier C has not shipped yet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this situation, we can keep Supplier A&#8217;s goods at the warehouse while Supplier B&#8217;s issue is handled and Supplier C&#8217;s goods are still on the way.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once everything is ready, the final goods can be consolidated into one shipment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Storage During Returns and Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A return or exchange may take time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During this period, other goods may remain at our warehouse according to the applicable storage arrangement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Storage terms and any applicable fees are governed by the relevant <strong>Conditions d'entreposage et politique de stockage<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should respond promptly to return and exchange updates to avoid unnecessary delays.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Deadlines Matter<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Suppliers and marketplaces may apply strict deadlines.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a possible problem is reported, customers should review the available evidence and provide instructions as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delays may affect the ability to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return the product<\/li>\n\n\n\n<li>Open a dispute<\/li>\n\n\n\n<li>Request a refund<\/li>\n\n\n\n<li>Demander un \u00e9change<\/li>\n\n\n\n<li>Request a replacement<\/li>\n\n\n\n<li>Request compensation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Prompt communication is therefore important.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problems Found After International Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It is much easier to manage supplier issues before goods leave China.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a problem is discovered only after international delivery, returning goods may involve:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>International return freight<\/li>\n\n\n\n<li>Customs procedures<\/li>\n\n\n\n<li>Import or export charges<\/li>\n\n\n\n<li>Long transit times<\/li>\n\n\n\n<li>Additional packaging<\/li>\n\n\n\n<li>Courier fees<\/li>\n\n\n\n<li>Supplier return deadlines<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We may provide reasonable assistance where practical, but international returns can be significantly more complicated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is why customers who require additional assurance should request inspection before international dispatch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Basic Inspection Has Limits<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our warehouse inspection is generally a basic visual and quantity-based service unless another inspection scope has been confirmed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It does not automatically include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Laboratory testing<\/li>\n\n\n\n<li>Engineering testing<\/li>\n\n\n\n<li>Electrical testing<\/li>\n\n\n\n<li>Product certification<\/li>\n\n\n\n<li>Regulatory compliance testing<\/li>\n\n\n\n<li>Authenticity verification<\/li>\n\n\n\n<li>Internal component inspection<\/li>\n\n\n\n<li>Long-term performance testing<\/li>\n\n\n\n<li>Destructive testing<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A product may look normal and still contain a hidden defect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers requiring specialized testing should arrange the appropriate professional inspection separately.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Hidden Defects<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some defects cannot be identified through ordinary warehouse visual inspection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voici quelques exemples :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Internal electronic faults<\/li>\n\n\n\n<li>Long-term performance problems<\/li>\n\n\n\n<li>Hidden manufacturing defects<\/li>\n\n\n\n<li>Software problems<\/li>\n\n\n\n<li>Internal component issues<\/li>\n\n\n\n<li>Product lifespan problems<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment does not guarantee that a basic warehouse inspection will identify every possible defect.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns for Change of Mind<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A supplier may not accept a return simply because the customer changes their mind.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Return eligibility depends on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Supplier policy<\/li>\n\n\n\n<li>Marketplace rules<\/li>\n\n\n\n<li>Type de produit<\/li>\n\n\n\n<li>Product condition<\/li>\n\n\n\n<li>Whether the item was customized<\/li>\n\n\n\n<li>Applicable return period<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should confirm supplier return conditions before purchasing when return flexibility is important.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Assistance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where a supplier agrees to issue a refund, the refund process is controlled by the relevant supplier, marketplace and payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment does not guarantee:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refund approval<\/li>\n\n\n\n<li>Refund amount<\/li>\n\n\n\n<li>Refund timing<\/li>\n\n\n\n<li>Refund currency<\/li>\n\n\n\n<li>Marketplace dispute outcome<\/li>\n\n\n\n<li>Supplier compensation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where requested and practical, we may assist with information or warehouse-side evidence relating to the claim.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Better to Resolve Problems in China<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The main advantage of this service is timing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A supplier problem discovered while the goods are still in China may be easier to resolve because:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Domestic return shipping is usually simpler than international return shipping<\/li>\n\n\n\n<li>Replacement goods can return to the same warehouse<\/li>\n\n\n\n<li>Photos and videos can be taken before export<\/li>\n\n\n\n<li>Other supplier parcels can remain in storage<\/li>\n\n\n\n<li>The final international shipment can wait until the issue is resolved<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The goal is simple:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Do not pay to ship a known problem internationally.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Who This Service Is For<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Vendeurs en ligne<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Useful when managing multiple SKUs from several Chinese suppliers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Grossistes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Helpful for bulk orders where incorrect quantities or product issues can create larger losses.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Petits importateurs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Suitable for buyers who do not have their own team in China to inspect and manage supplier issues.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Acheteurs particuliers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Useful for customers who want someone in China to help verify and handle goods before international delivery.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why Use 1688Fulfillment for Returns &amp; Exchanges?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Assistance c\u00f4t\u00e9 chinois<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Handle supplier problems while the goods are still in China.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Photo &amp; Video Evidence<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">See the issue remotely before deciding what to do.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Warehouse Holding<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Keep other goods at the warehouse while the problem is resolved.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Domestic Return Assistance<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Prepare approved supplier returns within China.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Replacement Receiving<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Receive the replacement products back at the same warehouse.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Re-Inspection<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Check replacement goods again before shipping internationally.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Continued Fulfillment<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once the issue is resolved, continue with consolidation, repacking and international shipping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>You buy from China. We help you manage what happens next.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Important Service Notice<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment assists with supplier returns, exchanges, replacements and refund-related requests.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Supplier approval and any refund, exchange, replacement or compensation remain subject to the supplier&#8217;s own policies, marketplace procedures and agreement.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">We cannot force a supplier or marketplace to approve a claim.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our role is to provide fulfillment, evidence and warehouse-side assistance according to the service arrangement confirmed with the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related Policies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This page should be read together with our:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Politique d'assistance aux retours et remboursements<\/li>\n\n\n\n<li>Conditions d'entreposage et politique de stockage<\/li>\n\n\n\n<li>Conditions de service<\/li>\n\n\n\n<li>Tarifs et frais de service<\/li>\n\n\n\n<li>Prohibited &amp; Restricted Items Policy<\/li>\n\n\n\n<li>Conditions d'utilisation<\/li>\n\n\n\n<li>D\u00e9claration de service ind\u00e9pendant<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Specific supplier or marketplace rules may also apply.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need Help With a Supplier Problem?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your goods are currently in China and you have found a product problem, contact our team as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide where available:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nom du fournisseur<\/li>\n\n\n\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Informations sur le produit<\/li>\n\n\n\n<li>Photos des produits<\/li>\n\n\n\n<li>Description of the problem<\/li>\n\n\n\n<li>Quantity affected<\/li>\n\n\n\n<li>Supplier communication<\/li>\n\n\n\n<li>Any return or exchange instructions already provided<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our team can review the situation and explain what warehouse-side assistance may be available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WhatsApp principal :<\/strong><br>+44 7732 448253<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WhatsApp secondaire :<\/strong><br>+44 7592 394038<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WhatsApp secondaire :<\/strong><br>+44 7591 010529<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail :<\/strong><br><a href=\"mailto:crownwatchhub@gmail.com\">crownwatchhub@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Site web :<\/strong><br>1688fulfillment.com<\/p>","protected":false},"excerpt":{"rendered":"<p>If a product problem is discovered while your goods are still in China, it is often easier to solve the issue before international shipping begins. 1688Fulfillment can help document product problems, provide photos or videos, assist with supplier communication, prepare approved returns, receive replacement goods and verify them again before your final shipment leaves China. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-613","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/1688fulfillment.com\/fr\/wp-json\/wp\/v2\/pages\/613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/1688fulfillment.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/1688fulfillment.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/1688fulfillment.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/1688fulfillment.com\/fr\/wp-json\/wp\/v2\/comments?post=613"}],"version-history":[{"count":2,"href":"https:\/\/1688fulfillment.com\/fr\/wp-json\/wp\/v2\/pages\/613\/revisions"}],"predecessor-version":[{"id":651,"href":"https:\/\/1688fulfillment.com\/fr\/wp-json\/wp\/v2\/pages\/613\/revisions\/651"}],"wp:attachment":[{"href":"https:\/\/1688fulfillment.com\/fr\/wp-json\/wp\/v2\/media?parent=613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}