{"id":629,"date":"2026-09-13T15:22:59","date_gmt":"2026-09-13T15:22:59","guid":{"rendered":"https:\/\/1688fulfillment.com\/?page_id=629"},"modified":"2026-09-13T15:22:59","modified_gmt":"2026-09-13T15:22:59","slug":"returns-refund-assistance-policy","status":"publish","type":"page","link":"https:\/\/1688fulfillment.com\/pt\/returns-refund-assistance-policy","title":{"rendered":"Pol\u00edtica de Assist\u00eancia em Devolu\u00e7\u00f5es e Reembolsos"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Last Updated: September 13, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment provides China-based warehouse and fulfillment support for overseas buyers purchasing products from Chinese suppliers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As part of our services, we may assist customers when products received at our warehouse have visible problems, incorrect quantities, incorrect models, incorrect colors, packaging issues or other order discrepancies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Returns &amp; Refund Assistance Policy explains how our return, exchange, replacement and refund assistance works, as well as the responsibilities of customers, suppliers and 1688Fulfillment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Our Role<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment is an independent fulfillment and warehouse service provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not normally act as the original seller, manufacturer or marketplace operator for the goods purchased by our customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When a problem is identified, our role may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Documenting the issue<\/li>\n\n\n\n<li>Tirar fotografias ou gravar v\u00eddeos<\/li>\n\n\n\n<li>Confirming visible discrepancies<\/li>\n\n\n\n<li>Communicating information to the customer<\/li>\n\n\n\n<li>Assisting with supplier communication<\/li>\n\n\n\n<li>Preparing goods for domestic return<\/li>\n\n\n\n<li>Receiving replacement products<\/li>\n\n\n\n<li>Checking replacement goods<\/li>\n\n\n\n<li>Updating the customer on warehouse-side progress<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We provide <strong>assistance<\/strong> with returns, exchanges, refunds and replacements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not control the supplier&#8217;s decision.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Supplier Approval Is Required<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Returns, refunds, exchanges, replacements and compensation are generally subject to the original supplier&#8217;s policies, approval and cooperation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A supplier may accept or refuse a request depending on factors such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The reason for the request<\/li>\n\n\n\n<li>Product condition<\/li>\n\n\n\n<li>Time since purchase<\/li>\n\n\n\n<li>Regras da plataforma<\/li>\n\n\n\n<li>Supplier return policy<\/li>\n\n\n\n<li>Whether the product has been used<\/li>\n\n\n\n<li>Whether original packaging is available<\/li>\n\n\n\n<li>Whether sufficient evidence has been provided<\/li>\n\n\n\n<li>Whether the goods were customized<\/li>\n\n\n\n<li>Whether the product is returnable<\/li>\n\n\n\n<li>Applicable marketplace rules<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment cannot guarantee that a supplier will approve any return, refund, exchange, replacement or compensation request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Problems That May Be Eligible for Assistance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the situation and the service requested, we may assist with issues such as:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Falta de quantidade<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The quantity received appears to be less than the quantity expected according to the order information provided.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Wrong Product<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The product received appears to differ from the product ordered.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Modelo errado<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The model received does not match the model information provided by the customer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cor errada<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The visible product color does not match the order information supplied to us.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Danos vis\u00edveis<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The goods show obvious visible damage when checked at the warehouse.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Packaging Damage<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Supplier packaging appears damaged, crushed, torn, wet or otherwise compromised.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Discrep\u00e2ncia na encomenda<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The received goods appear inconsistent with the customer&#8217;s order information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Missing Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Items expected within a shipment appear to be missing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Supplier Error<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The supplier acknowledges that incorrect goods were sent or another fulfillment error occurred.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Inspection Must Be Requested Where Applicable<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Return and refund assistance is easier when a problem is identified before the goods leave China.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers who want products checked should request the appropriate inspection or verification service before international shipping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the service confirmed, inspection may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verifica\u00e7\u00e3o da quantidade<\/li>\n\n\n\n<li>Visible condition checking<\/li>\n\n\n\n<li>Model checking<\/li>\n\n\n\n<li>Color checking<\/li>\n\n\n\n<li>Inspe\u00e7\u00e3o de embalagens<\/li>\n\n\n\n<li>Basic product comparison<\/li>\n\n\n\n<li>Photo verification<\/li>\n\n\n\n<li>Video verification<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the customer does not request inspection, some product problems may not be discovered before international dispatch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Basic Inspection Limitations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our standard warehouse inspection is generally a basic visual and quantity-based service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unless separately agreed, it does not include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Laboratory testing<\/li>\n\n\n\n<li>Product certification<\/li>\n\n\n\n<li>Chemical analysis<\/li>\n\n\n\n<li>Engineering testing<\/li>\n\n\n\n<li>Performance testing<\/li>\n\n\n\n<li>Electrical safety testing<\/li>\n\n\n\n<li>Authenticity verification<\/li>\n\n\n\n<li>Regulatory compliance testing<\/li>\n\n\n\n<li>Long-term product testing<\/li>\n\n\n\n<li>Internal component inspection<\/li>\n\n\n\n<li>Destructive testing<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A product may appear normal during basic warehouse inspection and still contain hidden manufacturing or functional defects.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Reporting a Problem<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If our warehouse identifies a visible issue during the requested inspection process, we may notify the customer and provide available evidence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The evidence may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fotografias<\/li>\n\n\n\n<li>V\u00eddeos<\/li>\n\n\n\n<li>Quantity information<\/li>\n\n\n\n<li>Estado da embalagem<\/li>\n\n\n\n<li>Model information<\/li>\n\n\n\n<li>Label information<\/li>\n\n\n\n<li>Other visible details<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The customer should review the evidence and provide instructions on how to proceed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Customer Decision Required<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment will not normally return goods to a supplier solely based on our own decision.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The customer should confirm whether they wish to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep the goods<\/li>\n\n\n\n<li>Request a return<\/li>\n\n\n\n<li>Request an exchange<\/li>\n\n\n\n<li>Request a replacement<\/li>\n\n\n\n<li>Request missing items<\/li>\n\n\n\n<li>Request a refund<\/li>\n\n\n\n<li>Request supplier compensation<\/li>\n\n\n\n<li>Continue with international shipping<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should provide clear instructions before return-related warehouse actions are taken.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Return or Exchange Assistance Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A typical return or exchange process may follow these steps:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1 \u2014 Problem Identified<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A possible problem is found during warehouse receiving or the requested inspection.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2 \u2014 Evidence Provided<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Photos, videos or other available information are sent to the customer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3 \u2014 Customer Reviews the Issue<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The customer confirms whether they want to pursue a return, exchange, replacement or another solution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4 \u2014 Supplier Contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The customer, or 1688Fulfillment where agreed, communicates with the supplier regarding the issue.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 5 \u2014 Supplier Approval<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The supplier confirms whether they accept the requested return, exchange, replacement or refund.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 6 \u2014 Return Instructions<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, the supplier provides the applicable return address, instructions or domestic shipping arrangements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 7 \u2014 Warehouse Return Processing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Where included in the service, our warehouse prepares the goods for domestic return.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 8 \u2014 Replacement or Resolution<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The supplier may send a replacement, issue a refund or provide another agreed solution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 9 \u2014 Replacement Receiving<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If replacement goods are sent to our warehouse, they can be received and processed according to the applicable service arrangement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Return Shipping Costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Domestic return shipping costs inside China are not automatically covered by 1688Fulfillment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the situation, return shipping costs may be paid by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O fornecedor<\/li>\n\n\n\n<li>The customer<\/li>\n\n\n\n<li>The marketplace<\/li>\n\n\n\n<li>Another party agreed between the customer and supplier<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any warehouse handling, repacking, courier or return-related costs may also apply depending on the service arrangement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should confirm responsibility for return shipping costs before the goods are sent back.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Refunds From Suppliers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where the original supplier agrees to issue a refund, the refund is generally subject to the supplier&#8217;s payment method, platform procedures and processing timeline.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment does not guarantee:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The refund amount<\/li>\n\n\n\n<li>The refund currency<\/li>\n\n\n\n<li>The refund processing time<\/li>\n\n\n\n<li>The payment channel used<\/li>\n\n\n\n<li>Platform approval<\/li>\n\n\n\n<li>Supplier payment behavior<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where we assist with supplier communication, our role does not mean that we assume responsibility for the supplier&#8217;s refund obligation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Marketplace Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some purchases may be made through third-party platforms such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1688<\/li>\n\n\n\n<li>Alibaba<\/li>\n\n\n\n<li>Taobao<\/li>\n\n\n\n<li>Tmall<\/li>\n\n\n\n<li>Other Chinese marketplaces<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Refund requests involving these platforms may be subject to marketplace dispute procedures, deadlines and account requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment does not control third-party marketplace decisions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We cannot guarantee that a marketplace will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approve a dispute<\/li>\n\n\n\n<li>Reverse a payment<\/li>\n\n\n\n<li>Force a supplier to refund<\/li>\n\n\n\n<li>Approve a return<\/li>\n\n\n\n<li>Extend a dispute deadline<\/li>\n\n\n\n<li>Compensate the buyer<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers remain responsible for following relevant marketplace procedures where necessary.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Goods Purchased Directly From Suppliers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where goods are purchased directly from a factory, wholesaler or supplier outside a marketplace, returns and refunds depend on the agreement between the customer and supplier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The supplier may apply its own:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return conditions<\/li>\n\n\n\n<li>Refund rules<\/li>\n\n\n\n<li>Exchange rules<\/li>\n\n\n\n<li>Quality standards<\/li>\n\n\n\n<li>Claim deadlines<\/li>\n\n\n\n<li>Evidence requirements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment may assist with warehouse-side handling but does not replace the supplier&#8217;s contractual obligations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Customized and Made-to-Order Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customized, personalized, branded or made-to-order goods may have restricted or no return rights.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These may include products manufactured according to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom dimensions<\/li>\n\n\n\n<li>Custom colors<\/li>\n\n\n\n<li>Custom branding<\/li>\n\n\n\n<li>Customer logos<\/li>\n\n\n\n<li>Custom packaging<\/li>\n\n\n\n<li>Custom specifications<\/li>\n\n\n\n<li>Special production requirements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should confirm return and quality terms with the supplier before placing customized orders.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Non-Returnable Goods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some products may be unsuitable or ineligible for return depending on the supplier, product type or applicable regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Examples may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Used products<\/li>\n\n\n\n<li>Opened hygiene-sensitive products<\/li>\n\n\n\n<li>Perishable goods<\/li>\n\n\n\n<li>Customized products<\/li>\n\n\n\n<li>Certain food products<\/li>\n\n\n\n<li>Certain cosmetics<\/li>\n\n\n\n<li>Medicines<\/li>\n\n\n\n<li>Dangerous goods<\/li>\n\n\n\n<li>Products with broken seals<\/li>\n\n\n\n<li>Products damaged after receipt<\/li>\n\n\n\n<li>Goods that no longer meet supplier return conditions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Eligibility must be confirmed with the supplier.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Return Deadlines<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Suppliers and marketplaces may apply strict deadlines for returns, refunds or disputes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should respond promptly when we notify them of a possible problem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delays in providing instructions may affect the ability to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open a dispute<\/li>\n\n\n\n<li>Return goods<\/li>\n\n\n\n<li>Request a refund<\/li>\n\n\n\n<li>Request a replacement<\/li>\n\n\n\n<li>Request compensation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment is not responsible for a supplier or marketplace deadline missed because the customer did not provide instructions within a reasonable time after notification.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">16. Customer Responsibilities<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for providing accurate and complete information, including where relevant:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dados do fornecedor<\/li>\n\n\n\n<li>Links para produtos<\/li>\n\n\n\n<li>Order numbers<\/li>\n\n\n\n<li>Product specifications<\/li>\n\n\n\n<li>Expected quantities<\/li>\n\n\n\n<li>Models<\/li>\n\n\n\n<li>Cores<\/li>\n\n\n\n<li>Requisitos de inspe\u00e7\u00e3o<\/li>\n\n\n\n<li>Supplier contact information<\/li>\n\n\n\n<li>Instru\u00e7\u00f5es para devolu\u00e7\u00f5es<\/li>\n\n\n\n<li>Marketplace dispute information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should also review photos, videos and warehouse updates promptly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">17. Supplier Responsibilities<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The original supplier remains responsible for matters relating to the goods it sold, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product manufacturing<\/li>\n\n\n\n<li>Product specifications<\/li>\n\n\n\n<li>Descri\u00e7\u00e3o do produto<\/li>\n\n\n\n<li>Quantity supplied<\/li>\n\n\n\n<li>Product quality<\/li>\n\n\n\n<li>Product authenticity<\/li>\n\n\n\n<li>Product functionality<\/li>\n\n\n\n<li>Supplier warranties<\/li>\n\n\n\n<li>Supplier refund obligations<\/li>\n\n\n\n<li>Supplier replacement obligations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment does not become the seller merely because goods are delivered to our warehouse.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">18. Internationally Shipped Goods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are strongly encouraged to resolve known supplier-related problems before international shipping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once goods leave China, returns may become more difficult and expensive.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Possible additional costs may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>International return freight<\/li>\n\n\n\n<li>Customs charges<\/li>\n\n\n\n<li>Import duties<\/li>\n\n\n\n<li>Export processing<\/li>\n\n\n\n<li>Domestic delivery<\/li>\n\n\n\n<li>Reembalagem<\/li>\n\n\n\n<li>Warehouse charges<\/li>\n\n\n\n<li>Carrier fees<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Unless otherwise agreed, 1688Fulfillment does not guarantee that goods already delivered internationally can be economically returned to the original supplier.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">19. Problems Discovered After International Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a customer discovers a problem only after receiving the goods internationally, we may review the available information and, where practical, provide reasonable assistance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, the available options may be more limited than if the issue had been identified while the goods were still at our China warehouse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Supplier return eligibility may also be affected by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Time elapsed<\/li>\n\n\n\n<li>Envio internacional<\/li>\n\n\n\n<li>Product use<\/li>\n\n\n\n<li>Estado da embalagem<\/li>\n\n\n\n<li>Marketplace deadlines<\/li>\n\n\n\n<li>Supplier return rules<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers who require additional assurance should request suitable inspection services before international dispatch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">20. Damage During International Transportation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Damage caused during international transportation is different from a supplier product issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Transport-related claims may depend on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00e9todo de envio<\/li>\n\n\n\n<li>Carrier terms<\/li>\n\n\n\n<li>Embalagem<\/li>\n\n\n\n<li>Insurance<\/li>\n\n\n\n<li>Shipment condition<\/li>\n\n\n\n<li>Provas<\/li>\n\n\n\n<li>Confirma\u00e7\u00e3o de entrega<\/li>\n\n\n\n<li>Claim deadlines<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Transport claims are handled according to the applicable shipping arrangement, carrier conditions and any insurance coverage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They are not automatically treated as supplier returns or refund claims under this policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">21. Evidence Requirements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Successful supplier claims often depend on available evidence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should keep relevant:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order records<\/li>\n\n\n\n<li>Supplier conversations<\/li>\n\n\n\n<li>Product specifications<\/li>\n\n\n\n<li>Screenshots<\/li>\n\n\n\n<li>Purchase records<\/li>\n\n\n\n<li>Payment records<\/li>\n\n\n\n<li>Marketplace records<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our warehouse may provide supporting photos, videos or receiving information where available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, we cannot guarantee that the supplier or marketplace will consider the evidence sufficient.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">22. Supplier Communication<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where agreed, our team may assist with communication related to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product problems<\/li>\n\n\n\n<li>Quantity shortages<\/li>\n\n\n\n<li>Devolu\u00e7\u00f5es<\/li>\n\n\n\n<li>Exchanges<\/li>\n\n\n\n<li>Replacements<\/li>\n\n\n\n<li>Missing items<\/li>\n\n\n\n<li>Refund requests<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This assistance does not make 1688Fulfillment legally responsible for the supplier&#8217;s decision or performance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">23. Additional Handling Charges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Return or exchange assistance may involve additional work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the order and service arrangement, additional charges may apply for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product handling<\/li>\n\n\n\n<li>Reembalagem<\/li>\n\n\n\n<li>Return preparation<\/li>\n\n\n\n<li>Domestic courier service<\/li>\n\n\n\n<li>Additional inspection<\/li>\n\n\n\n<li>Replacement inspection<\/li>\n\n\n\n<li>Additional photos or videos<\/li>\n\n\n\n<li>Armazenamento<\/li>\n\n\n\n<li>Complex return processing<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any applicable charges should be confirmed according to the relevant service arrangement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">24. Storage During a Return or Exchange<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Goods may need to remain at our warehouse while the customer and supplier resolve a dispute or arrange a replacement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Storage remains subject to the applicable <strong>Termos do armaz\u00e9m e pol\u00edtica de armazenamento<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should not assume that goods can remain in storage indefinitely without additional arrangements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">25. Unclaimed or Unresolved Goods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where a return, exchange or supplier dispute remains unresolved for an extended period, the customer remains responsible for providing instructions regarding the goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Such instructions may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Continue storage<\/li>\n\n\n\n<li>Ship the goods<\/li>\n\n\n\n<li>Return the goods<\/li>\n\n\n\n<li>Dispose of the goods where legally permitted<\/li>\n\n\n\n<li>Take another agreed action<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any action involving disposal or abandonment will be subject to applicable warehouse terms and legal requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">26. No Guarantee of Refund or Compensation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use of our return and refund assistance service does not guarantee a successful outcome.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment does not guarantee that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A supplier will accept a return<\/li>\n\n\n\n<li>A supplier will provide an exchange<\/li>\n\n\n\n<li>A supplier will send replacement goods<\/li>\n\n\n\n<li>A supplier will refund the full amount<\/li>\n\n\n\n<li>A supplier will provide compensation<\/li>\n\n\n\n<li>A marketplace will decide in the customer&#8217;s favor<\/li>\n\n\n\n<li>A dispute will be successful<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our service is designed to help customers manage the process while the goods are still in China.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">27. Limitation of Our Role<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our responsibility is limited to the fulfillment and warehouse services we have agreed to provide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are not responsible for losses caused solely by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Supplier refusal<\/li>\n\n\n\n<li>Supplier insolvency<\/li>\n\n\n\n<li>Supplier fraud<\/li>\n\n\n\n<li>Marketplace decisions<\/li>\n\n\n\n<li>Product manufacturing defects not detectable through the agreed inspection<\/li>\n\n\n\n<li>Hidden defects<\/li>\n\n\n\n<li>Incorrect product information supplied by the customer<\/li>\n\n\n\n<li>Missed marketplace deadlines outside our control<\/li>\n\n\n\n<li>Customer delay in providing instructions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy excludes responsibility that cannot lawfully be excluded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">28. Independent Service Provider<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1688Fulfillment is an independent China-based fulfillment service provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are not affiliated with, owned by, operated by, endorsed by or sponsored by 1688.com, Alibaba Group, Alibaba.com, Taobao, Tmall or their affiliated businesses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any return or refund procedures involving those platforms remain subject to their respective policies and decisions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">29. Related Policies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This policy should be read together with our:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Termos de Utiliza\u00e7\u00e3o<\/li>\n\n\n\n<li>Pol\u00edtica de Privacidade<\/li>\n\n\n\n<li>Termos de Servi\u00e7o<\/li>\n\n\n\n<li>Termos do armaz\u00e9m e pol\u00edtica de armazenamento<\/li>\n\n\n\n<li>Pol\u00edtica relativa a artigos proibidos e restritos<\/li>\n\n\n\n<li>Condi\u00e7\u00f5es de envio<\/li>\n\n\n\n<li>DDP Shipping Terms<\/li>\n\n\n\n<li>Declara\u00e7\u00e3o de Servi\u00e7o Independente<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where a confirmed quotation, written agreement or specific service arrangement contains additional terms applicable to a particular order, those specific terms will also apply.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Contacte-nos<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">If you need assistance with a product problem, supplier return, exchange, replacement or refund request, please contact our team as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1688 Fulfillment<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WhatsApp principal:<\/strong><br>+44 7732 448253<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Fazer uma c\u00f3pia de seguran\u00e7a do WhatsApp:<\/strong><br>+44 7592 394038<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Fazer uma c\u00f3pia de seguran\u00e7a do WhatsApp:<\/strong><br>+44 7591 010529<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail:<\/strong><br><a href=\"mailto:crownwatchhub@gmail.com\">crownwatchhub@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00edtio Web:<\/strong><br>1688fulfillment.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: September 13, 2026 1688Fulfillment provides China-based warehouse and fulfillment support for overseas buyers purchasing products from Chinese suppliers. As part of our services, we may assist customers when products received at our warehouse have visible problems, incorrect quantities, incorrect models, incorrect colors, packaging issues or other order discrepancies. This Returns &amp; Refund Assistance [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-629","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/1688fulfillment.com\/pt\/wp-json\/wp\/v2\/pages\/629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/1688fulfillment.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/1688fulfillment.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/1688fulfillment.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/1688fulfillment.com\/pt\/wp-json\/wp\/v2\/comments?post=629"}],"version-history":[{"count":2,"href":"https:\/\/1688fulfillment.com\/pt\/wp-json\/wp\/v2\/pages\/629\/revisions"}],"predecessor-version":[{"id":646,"href":"https:\/\/1688fulfillment.com\/pt\/wp-json\/wp\/v2\/pages\/629\/revisions\/646"}],"wp:attachment":[{"href":"https:\/\/1688fulfillment.com\/pt\/wp-json\/wp\/v2\/media?parent=629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}