Frequently Asked Questions
Find answers to common questions about our China warehouse, supplier receiving, inspection, consolidation, repacking, DDP shipping, returns and international delivery services.
Common Questions
Yes. You can contact our team through WhatsApp or email for questions about warehouse receiving, inspection, consolidation, repacking or international shipping.
Primary WhatsApp: +44 7732 448253
Backup: +44 7592 394038 / +44 7591 010529
Email: crownwatchhub@gmail.com
Yes. You can send parcels from multiple 1688 sellers, Alibaba suppliers, Chinese factories, wholesalers and other suppliers to one China warehouse.
We receive and identify each parcel, store the goods while other orders arrive, and consolidate them when you are ready to ship.
Our standard service fee is:
8% of the total product value.
International shipping, special handling, additional inspection, special packaging and other applicable third-party costs are quoted separately.
For example, if the total value of your products is USD 1,000, the standard service fee is USD 80.
Shipping cost depends on several factors, including the destination, cargo type, actual weight, volumetric weight, carton dimensions, shipping method and customs requirements.
Air, sea, land and eligible DDP options may be available depending on the shipment.
For an accurate quotation, send us your product information, approximate weight or dimensions, and destination.
Transit time depends on the shipping method, destination, cargo type, customs processing and current route conditions.
Air freight is generally faster, while sea freight is often more suitable for larger or heavier shipments.
The estimated transit time will be provided when the shipping option is confirmed.
1688Fulfillment operates China-based warehouse and fulfillment services.
The applicable warehouse address and receiving instructions are provided after your service requirements and cargo information have been confirmed.
Please do not ask suppliers to ship before receiving the correct warehouse information from our team.
Popular Questions
No website account is required to request a quotation, contact our team or obtain warehouse receiving information.
Simply contact us and provide details about what you are purchasing, how many suppliers are involved and where the goods need to be delivered.
Yes.
Depending on your requested inspection scope, our warehouse team can perform basic checks such as quantity, visible condition, model, color, labels and packaging condition.
Photos and videos can also be provided where requested.
Basic warehouse inspection does not replace professional laboratory testing, certification or specialized technical inspection.
If we identify an issue such as a shortage, wrong model, wrong color, visible damage or order mismatch, we can provide photos or videos so you can review the problem.
Where required, we can also assist with supplier returns, exchanges or replacement arrangements while the goods are still in China.
Check First. Ship Second.
Yes. Multi-supplier consolidation is one of our core services.
Goods from different suppliers can be stored at our warehouse until the required parcels arrive.
We can then combine them, remove unnecessary outer packaging where appropriate, repack the goods and prepare the final shipment for international delivery.
If the goods have not yet been dispatched internationally, changes may still be possible.
Contact our team as soon as possible if you need to change:
- Shipping method
- Delivery address
- Packing requirements
- Shipment contents
- Dispatch instructions
Once a shipment has entered international transportation, changes may be limited or no longer possible.
Additional handling or carrier charges may apply.
Yes, we can assist with supplier returns and exchanges while the goods are still in China.
If the supplier approves the return or exchange, our warehouse can help prepare the goods for domestic return and receive replacement products.
However, supplier approval, refunds, replacements and compensation remain subject to the supplier’s own policies and agreement.