Last Updated: September 12, 2026
1688Fulfillment respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we may collect, use, store, disclose and otherwise process information when you visit 1688fulfillment.com, contact our team, request a quotation, use our warehouse or fulfillment services, or arrange international shipping through us.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
The information we collect depends on how you interact with us and which services you request.
1.1 Contact Information
When you contact us through our website, WhatsApp, email or another communication channel, we may collect information such as:
- Your name
- Company or business name
- Email address
- Telephone number
- WhatsApp number
- Country or region
- Preferred communication method
1.2 Order and Fulfillment Information
When you use our warehouse, inspection, consolidation, repacking or fulfillment services, we may collect information relating to your orders, including:
- Supplier information
- Supplier order numbers
- Product names and descriptions
- Product links
- SKUs
- Models, colors and specifications
- Quantities
- Parcel tracking numbers
- Warehouse receiving references
- Packing requirements
- Inspection requirements
- Photos and videos of goods
- Return or exchange instructions
- Customer reference numbers
This information is used to identify, receive and manage your goods correctly.
2. Shipping and Delivery Information
When arranging domestic or international transportation, we may collect information necessary to process and deliver the shipment, including:
- Recipient name
- Delivery address
- Postal code
- Country
- Telephone number
- Email address
- Shipping instructions
- Shipment weight
- Shipment dimensions
- Cargo description
- Customs-related information
- Tracking numbers
Depending on the destination, cargo and applicable customs requirements, additional information or documents may be required.
3. Payment and Transaction Information
Where payment is required for warehouse, fulfillment or shipping services, we may process information relating to the transaction.
This may include:
- Invoice information
- Payment amount
- Currency
- Payment status
- Transaction reference
- Billing details
- Payment confirmation
Where payment is processed through a bank, payment provider or other third-party service, we may not directly receive or store the complete financial account or payment-card information processed by that provider.
4. Website Usage Information
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of access
- General location information derived from IP address
- Website interaction information
This information may be collected through server logs, cookies, analytics tools or similar technologies.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to:
- Keep the website functioning properly
- Remember user preferences
- Understand website usage
- Improve website performance
- Measure traffic and engagement
- Support security and fraud prevention
Some cookies may be provided by third-party services used on the website.
Where required, users may be given options to manage non-essential cookies.
For more information, please refer to our Cookie Policy.
6. How We Use Personal Information
We may use the information we collect for purposes including:
- Responding to enquiries
- Communicating with customers
- Preparing quotations
- Providing warehouse addresses and receiving instructions
- Identifying incoming parcels
- Receiving and storing goods
- Performing requested inspections
- Providing product photos or videos
- Confirming quantities or visible product information
- Assisting with supplier returns or exchanges
- Consolidating multiple supplier orders
- Repacking goods
- Preparing shipping documents
- Arranging international transportation
- Providing tracking information
- Supporting customs or delivery processes
- Processing invoices and payments
- Providing customer support
- Resolving complaints or service issues
- Improving our website and services
- Maintaining security
- Preventing fraud or misuse
- Complying with legal, regulatory or customs requirements
We do not use customer information for purposes unrelated to our services without an appropriate reason or authorization.
7. Legal or Business Reasons for Processing
Depending on the circumstances and applicable law, we may process personal information because:
- It is necessary to provide a service requested by you
- It is necessary to perform or prepare a service arrangement
- You have provided consent
- We have a legitimate business interest in operating and improving our services
- It is necessary to prevent fraud or protect our systems
- It is required to comply with legal, regulatory, customs or tax obligations
The applicable legal basis may vary depending on your location and the nature of the information.
8. How We Share Information
We may share personal information where reasonably necessary to provide the services you request.
This may include sharing information with:
- Warehouse personnel
- Fulfillment service providers
- Domestic couriers
- International freight providers
- Airlines
- Shipping lines
- Trucking or land-transport providers
- Customs brokers
- Customs authorities
- Final-mile delivery companies
- Payment providers
- Banks
- IT and hosting providers
- Website service providers
- Customer-support tools
- Professional advisers
- Government or regulatory authorities where legally required
We only share information that is reasonably necessary for the relevant purpose.
9. Information Shared With Suppliers
Where you request assistance with a supplier issue, return, exchange or replacement, we may need to communicate relevant information with your supplier.
This may include:
- Order information
- Product information
- Photos
- Videos
- Quantity discrepancies
- Visible product problems
- Return instructions
- Replacement requirements
- Shipping information
Such sharing is used to help facilitate the requested supplier communication or warehouse-side process.
10. International Data Transfers
Because 1688Fulfillment works with overseas customers, Chinese suppliers and international transportation providers, personal information may be processed or transferred across national borders.
For example, delivery information may need to be shared between:
Customer → China warehouse → international carrier → customs-related service providers → destination delivery network
The privacy and data-protection laws of the countries involved may differ.
Where reasonably required, we take appropriate steps to protect personal information during such transfers.
11. WhatsApp and Email Communications
Customers may communicate with us through WhatsApp or email.
Information provided through these channels may include:
- Contact details
- Product links
- Supplier details
- Order information
- Photos
- Videos
- Addresses
- Shipping requirements
- Payment confirmations
Please note that WhatsApp, email providers and other communication services operate under their own terms and privacy policies.
We are not responsible for the privacy practices of independent third-party communication platforms.
12. Photos and Videos of Products
As part of our fulfillment services, we may take photos or videos of:
- Products
- Packaging
- Labels
- Supplier parcels
- Product defects
- Consolidated shipments
- Final packing
- Shipping preparation
These materials are generally created for order verification, customer confirmation, return or exchange assistance, warehouse records or fulfillment purposes.
We do not intentionally publish identifiable customer-specific order materials for advertising without appropriate authorization.
13. Tracking Information
Where available, we may receive and share shipment tracking information from carriers or logistics providers.
Tracking information may include:
- Tracking number
- Dispatch status
- Transit status
- Customs status
- Delivery status
- Delivery confirmation
Tracking data may originate from third-party carriers and may not always update in real time.
14. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Providing requested services
- Managing active orders
- Maintaining transaction records
- Handling disputes
- Providing customer support
- Meeting accounting requirements
- Complying with legal or regulatory obligations
- Protecting against fraud or claims
Different categories of information may be retained for different periods.
When information is no longer reasonably required, it may be deleted, anonymized or securely archived as appropriate.
15. Data Security
We use reasonable administrative, technical and operational measures intended to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet transmission, electronic storage system or communication method can be guaranteed to be completely secure.
Customers should avoid sending passwords, full payment-card details or other unnecessary highly sensitive information through ordinary messaging channels.
16. Your Privacy Rights
Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to certain processing
- Request restriction of processing
- Withdraw consent where processing is based on consent
- Request information about how your data is used
- Request a copy of certain personal information
These rights may be subject to legal exceptions and verification requirements.
To make a privacy-related request, please contact us using the details at the end of this policy.
17. Marketing Communications
We may contact customers regarding enquiries, active orders, quotations, warehouse matters, shipping updates or other service-related matters.
Where we send promotional communications, users may request that such communications stop.
Service-related messages may still be necessary while an active order or service request is being processed.
18. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including:
- 1688
- Alibaba
- Supplier websites
- Carrier websites
- Tracking websites
- Payment services
- Social or messaging platforms
These third parties operate independently and have their own privacy policies.
1688Fulfillment is not responsible for the privacy practices, security or content of independent third-party websites or platforms.
19. 1688 and Alibaba References
1688Fulfillment is an independent China-based fulfillment service provider.
We may assist customers who purchase products through 1688, Alibaba or other Chinese suppliers.
1688Fulfillment is not affiliated with, operated by, endorsed by or sponsored by 1688.com or Alibaba Group.
Any trademarks, platform names or third-party brands referenced on our website belong to their respective owners.
20. Children’s Privacy
Our website and fulfillment services are intended for business users and individuals arranging legitimate purchasing, warehousing or shipping services.
They are not specifically directed toward children.
We do not knowingly seek to collect personal information from children through the website.
If you believe that a child has provided personal information to us improperly, please contact us so the matter can be reviewed.
21. Disclosure Required by Law
We may disclose information where reasonably necessary to:
- Comply with applicable laws
- Respond to lawful government requests
- Meet customs requirements
- Comply with court orders
- Investigate suspected fraud
- Protect our legal rights
- Protect customers or third parties
- Protect website or system security
22. Business Changes
If the operation of 1688Fulfillment is reorganized, transferred, merged or otherwise changed, information may be transferred where reasonably necessary as part of that transaction, subject to applicable privacy requirements.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Website functionality
- Technology
- Business operations
- Legal or regulatory requirements
The latest version will be published on this page.
The Last Updated date at the top of the policy will indicate when the policy was most recently revised.
24. Related Policies
This Privacy Policy should be read together with other relevant policies and terms published on our website, including:
- Cookie Policy
- Terms of Use
- Service Terms
- Warehouse Terms & Storage Policy
- Returns & Refund Assistance Policy
- Prohibited & Restricted Items
- Shipping Terms
- DDP Shipping Terms
25. Contact Us
If you have questions about this Privacy Policy, your personal information or a privacy-related request, please contact:
1688Fulfillment
Primary WhatsApp:
+44 7732 448253
Backup WhatsApp:
+44 7592 394038
Backup WhatsApp:
+44 7591 010529
Email:
crownwatchhub@gmail.com
Website:
1688fulfillment.com